Before you can cash in your casino chips at any online casino, you must have met that casino’s wagering requirements.
Wagering requirements apply when you’ve received free casino chips in a promotions, prize or purchase match offer. Those free chips are like a voucher: you must spend them at the casino. At an online casino, this involves wagering those free casino chips a certain number of times before you can cash them out.
For example if you are given $100 in free casino chips, and the wagering requirement for that giveaway is 5x, then you must wager $500 before you cash out those chips.
Wagering requirements vary across casinos, and different requirements may apply to different types of prize or bonus. Check the Terms & Conditions at your casino to find out exactly what the requirements are.
Meeting wagering requirements is based on your wagering activity, not wins or losses. The easiest way to check how much you have wagered since receiving your bonus or prize, is to go to the Playcheck section of the casino, where you can see the wagering activity on your account since getting your free casino chips.
If you’re in any doubt as to whether you’ve met the wagering requirements on your account, just call the Support Center – they’ll be able to tell you everything you need to know.